Terms & Conditions

Delivery

All UK orders are sent via Royal Mail 1st Class Delivery

Orders are usually posted the next working day Mon-Fri

Handmade to Order items can take upto 5 working days to be dispatched , these items will be clearly marked as "Made to Order"

Completed Pedigree orders or re-designs can take upto 5 working days.

We package all our items extremely well to ensure safe delivery

Returns/Refunds

Returns

 

Please Note that we do not accept returns.    

Missing or Damaged items

All items are packaged extremely well to ensure no damage is caused when in the postal system.If your order reaches you in less than perfect condition please notify me immediately so I can put this right.

 

Refunds

Refunds will only be issued when proof of damage is sent either by returning the item or emailing photographs to us proving the damage so we can claim this back from Royal Mail.